ITSM-PORTAL.ru

Independent ITSM PORTAL: Methods Descs, White Papers, Links.

ITIL&ITelco processes: Description, Activities, etc + some articles (by Evgeny Krylov) RUS.

Русскоязычный сайт, посвященный ITSM/ITIL; автор – Руслан Акмеев.

A lot of White Papers, links + their SolutionMethod desc. (by Rick Leopoldi, RL Information Consulting LLC)

Quick Tools: Questions, Scores, Forms, Templates (in PDF format)

The IT Service Management Forum

Short descriptions of ITIL processes, Toolkits purchase (by BC Associates, UK).

Some ITSM, ITIL and MOF links and downloads (PCBIT, USA)

Support processes description (good) by Jurgen Liethoff.

Интернет портал ISO27000.RU (ЗАЩИТА-ИНФОРМАЦИИ.SU) – авторитетный информационно-аналитический ресурс и виртуальная площадка для общения менеджеров и экспертов по информационной безопасности, а также всех, кто интересуется вопросами защиты информации, компьютерной и сетевой безопасности, современным информационным законодательством и стандартами, риск-менеджментом, аудитом безопасности и смежными технологиями.

Humor, cartoons, ‘worst case’ practice. Including ITIL.

Downloads: Templates, Resource Documents, White Papers, Tools (by CNET).

Practices for Mid-Sized Organizations, Hardware Inventory Policy, books links (by TriActive).

Free white papers – IT Services, Software Development, Networking, etc. (by Bitpipe, Inc.).

A big collection of links – E-Business | Technology | Engineering | Security | Education | Outsourcing .

The Business Value of IT (a bit of free articles).

Balanced-score-card links, Quality links (by Associated Quality Consultants, USA).

Management tools overview (by Darrell Rigby, Bain & Co., USA).

Project Management articles and links – Six Sigma, etc. (Rus and Eng).

The SANS Security Policy Project – политики по безопасности.

Resource Documents, White Papers, Buyer’s guides, Software Catalog, etc. (by Network World Fusion).

Victorian Government Purchasing Board Policies.

Performance-based Services Acquisition (USA).

Configuration Management: Best Practices White Paper

Templates (good), CM Links and CM Vendors list (by UCMcentral, Australia)