Литература

Glossaries, Dictionaries, Docs

ogc.gov.uk
ITIL Glossary
WhatIs.techtarget.com
IT-specific encyclopedia (by TechTarget).
its.bldrdoc.gov
Glossary of Telecommunications Terms
auridian.com
The ClubHouse Glossary — ‘non-technical technical’ glossary. (by Auridian Consulting, UK).
isaca.ru
IIA, ITIL, SEI glossaries. Cobit structure.
StroyLIST.ru
ISO & GOSTs texts (old only)
Books & BookShops

tso.co.uk
The Stationery Office BookShop (ITIL publisher).
bolero.ru
«Введение в ИТ Сервис-менеджмент» и книги ITIL.
FormatPublishing.co.uk
UK BookShop — TSO, OGC and itSMF publications.
SoftwareManagement.com
Books, CDs, licenses shop + links (by SoftwareManagement, USA).
Amazon.co.uk
The Complete Guide to Preparing and Implementing SLAs (at Amazon, UK).
TechRepublic.com
IT Manager’s Guide to Business Strategy + CD.
Home.Iprimus.com.au
The IT Service Levels Compendium.
StandardShop.com
Standarts — ISO, OHSAS, BS, PD, ITIL and BS15000 (by Standard Shop, UK).
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