Литература он-лайн (справочники, словари, документы), а также сайты книжных магазинов и описания различных книг по управлению ИТ.

ogc.gov.uk
ITIL Glossary

WhatIs.techtarget.com
IT-specific encyclopedia (by TechTarget).

its.bldrdoc.gov
Glossary of Telecommunications Terms

auridian.com
The ClubHouse Glossary – ‘non-technical technical’ glossary. (by Auridian Consulting, UK).

isaca.ru
IIA, ITIL, SEI glossaries. Cobit structure.

StroyLIST.ru
ISO & GOSTs texts (old only)

tso.co.uk
The Stationery Office BookShop (ITIL publisher).

bolero.ru
«Введение в ИТ Сервис-менеджмент» и книги ITIL.

FormatPublishing.co.uk
UK BookShop – TSO, OGC and itSMF publications.

SoftwareManagement.com
Books, CDs, licenses shop + links (by SoftwareManagement, USA).

Amazon.co.uk
The Complete Guide to Preparing and Implementing SLAs (at Amazon, UK).

TechRepublic.com
IT Manager’s Guide to Business Strategy + CD.

Home.Iprimus.com.au
The IT Service Levels Compendium.

StandardShop.com
Standarts – ISO, OHSAS, BS, PD, ITIL and BS15000 (by Standard Shop, UK).

ITSM-PORTAL.ru

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