Архивы рубрики ‘Ссылки’

Обучение

Certifications EXIN.nl ITIL Testing & Certification centre, Holland — ISPL, ITIL, PRINCE2, etc. Trainings ITExpert.ru ITSM trainings. Moscow (Getronics Consulting & EXIN licensed courses) HP.ru HP ITIL and OpenView Service Desk courses, RUS e-Learning itsm-learning.com ITIL courses on-line — Descriptions, etc. (by The Art of Service Pty Ltd., AU). itil-training.net The ITIL Foundation Course — […]

Литература

Glossaries, Dictionaries, Docs ogc.gov.uk ITIL Glossary WhatIs.techtarget.com IT-specific encyclopedia (by TechTarget). its.bldrdoc.gov Glossary of Telecommunications Terms auridian.com The ClubHouse Glossary — ‘non-technical technical’ glossary. (by Auridian Consulting, UK). isaca.ru IIA, ITIL, SEI glossaries. Cobit structure. StroyLIST.ru ISO & GOSTs texts (old only) Books & BookShops tso.co.uk The Stationery Office BookShop (ITIL publisher). bolero.ru «Введение в […]

Сообщества

ogc.gov.uk ITIL at UK Office of Government Commerce (ITIL primary authors and owners) itSMF.com International IT Service Management Forum itSMF.ZA Links, Past Events presentations (Southern African itSMF). ITServiceCMM.org IT CMM — The IT Service Capability Maturity Model. projekte.fast.de ISPL — Information Services Procurement Library. IoSM.com The Institute of IT Service Management. bITa-center.com The Business IT […]

Белые страницы

itsmportal.com Independent ITSM PORTAL: Methods Descs, White Papers, Links. Krylov.lib.ru ITIL&ITelco processes: Description, Activities, etc + some articles (by Evgeny Krylov) RUS. EasyITSM.com Русскоязычный сайт, посвященный ITSM/ITIL; автор — Руслан Акмеев. ITSM.info A lot of White Papers, links + their SolutionMethod desc. (by Rick Leopoldi, RL Information Consulting LLC) ITtoolKit.com Quick Tools: Questions, Scores, Forms, […]